Our Services

Best Fare of the Day

We ensure that your travelling employees get the best available airfare. We search and compare prices across all available airlines for a required route whilst adhering to your company's travel policy.

We also offer you the flexibility to make multiple ticket changes through your travel manager, prior to ticketing, including:

Ticket hold facility for some airlines
Credit for unused tickets

Best Rate of the Day

As a part of Flight Centre Limited's group of travel companies, Corporate Traveller has access to the largest selection of hotel rates from around the world. Our contractors negotiate the best hotel rates based on a collective number or room nights across the Flight Centre group to ensure you secure the best possible rates. We have three corporate hotel platforms from which we can book your last minute, year round and international hotels. Plus, we can offer you built in extras such as breakfast, broadband internet access and daily newspapers, just for being a Flight Centre Limited business client. Forget trawling the internet for hours for last minute hotel rates, we'll source you the best rate of the day, quickly and accurately every time.

Quality Cars at Corporate Rates

Corporate Traveller offers quality rental vehicles from the world's best brands at corporate rates. We offer the convenience of no paperwork or queues, with car rental depots at all major Australian and international airports, cities and at various remote locations. With 24 hour road-side assistance, 365 days a year, you can rest assured that your employees' safety is in check.

24/7 Worldwide Emergency Assistance

We provide you with emergency assistance 24 hours a day, 365 days a year from anywhere in the world, to assist you with any last minute or unexpected changes to your travel plans.

Outside of the core operating hours, Corporate Traveller provides round-the-clock personal support through Corporate Traveller's 24/7 Emergency Assist. Our 24/7 Emergency Assist service is located in Brisbane, our global headquarters and is staffed by dedicated Corporate Traveller personnel. All team members are multi-skilled to book both domestic and international travel and cater for telephone enquiries and bookings.

Corporate Traveller's 24/7 Emergency Assist team utilise the same technology platform as your dedicated consulting team – meaning they are able to access all data and information regarding your travellers, company policy and preferences.

Travellers are able to access Corporate Traveller's 24/7 Emergency Assist anywhere in the world by using a toll free number from Australia or New Zealand or directly if outside of Australia.

Account management – the personal touch

At Corporate Traveller we believe business travel should be personal. That's why you'll only ever receive dedicated service from travel managers you can work with closely. You can rely on us 24/7 for support and assistance and you can trust us with every aspect of your travel management.

With Corporate Traveller your business will have its own account manager, travel manager or team. As part of our company-wide philosophies, our teams are specifically designed to be small and focused. We are always there when you need us. This even includes our most senior leaders, who are continuously involved with our people and your business.

Working to a pre-determined 'Service Level Agreement', our carefully selected people will bring best practice to the way you travel. They will apply Corporate Traveller's service continuum to regularly evaluate your processes/systems, benchmark your performance, implement better expense management systems, negotiate sharper rates with suppliers, and customise management information to suit your evolving business model.

And wherever you need help in making changes to the way you travel, our people will assist you with education and training. At Corporate Traveller, it all comes down to you, your needs and those of your business and your travellers. We will provide the expertise, flexibility and human touch to make every journey as easy and cost efficient as possible. That's our personal guarantee.

Expense management

With travel and entertainment being the second largest expense for many companies, policy compliance and business travel cost control are major priorities. At Corporate Traveller we can help your company achieve measurable cost compression using our boutique suite of accounting products and tools. These products can help your business reduce its travel-related operational costs, improve compliance with your travel policy and boost the overall efficiency of your travel for the long term.

Our core travel accounting products and tools include:

Consolidated billing
Bill-back and rebate facilities
Management of the inherent cost of airfares and accommodation
Potential online strategies
Generic process improvements and efficiencies.

Our range of commerce products combined with our experience and expertise in executing cost management strategies will give you the power to take better control of how your people travel and how to create corporate travel savings.

Travel technology

Corporate Traveller's intelligent technologies reduce time and expense in your travel. Our proprietary technology known as Corporate Traveller Selfbook is an easy-to-use online booking tool that captures the Best Fare of the Day for your flight bookings, for flights only or when combined with land. It also provides approval processes, preferred supplier arrangements and management information reporting, so you can track your travel expenditure and make improvements. Corporate Traveller Selfbook enforces all aspects of travel policy compliance and gives you unprecedented control over your travel budgets.

This leading-edge tool specifically offers the ability to:

display all airfares across all airlines so you can search, compare and book from within the same screen; or customise the availability display, should you not wish to show all fare types
display contracted pricing for airlines, hotels and car hire, so you can see the discounted prices up front
display multiple hotels on one screen simultaneously, for easy comparison
search for a hotel by name
view government rates at hotels where they are available
display multiple car hire companies on one screen simultaneously, for easy comparison
book flights, accommodation and car hire as a single transaction, allowing your business to capture more data
book multiple passengers at the same time (where applicable)
load your travel policy and audit all bookings to ensure there is pre-trip compliance before confirming the booking
have multiple travel policies for different travellers within your business if required
turn the financial/trip approval process on or off
create mandatory fields that may be required by your business so no one can confirm a booking without completing these fields

What makes our online booking tool unique?

Our online booking tool is a third-generation product developed by Lumina Technologies, a division of the Flight Centre Limited group of companies that has been developing online booking tools in Australia since 1996. Our online booking tool provides a web interface to Client, the back office system used by our consultants. It offers a comprehensive suite of web-based solutions and would be available to your business as an online booking tool, online requisition tool or both. This is only possible because our online booking technology is owned, managed and developed by our business in Australia.

Corporate Travel Insurance

Corporate Traveller offers a comprehensive yet flexible travel insurance policy for your travelling employees. Our annual policy provides cover for an unlimited number of journeys, both international and domestic and can be extended to cover the traveller's spouse and children.

Benefits of our Corporate Travel Insurance Policy include:

Unlimited cover for overseas hospital, medical, surgical, nursing, ambulance and emergency dental expenses
Unlimited cover for additional accommodation and transportation expenses as a result of unexpected events, such as accidental injury, sickness, natural disasters, strikes, or loss of travel documents
Unlimited cover for ticket amendment and cancellation costs
Luggage cover: $15,000 (computers $3,500 and individual luggage items $1,000 – can increase items by a further $4,500)
Excess insurance cover for rental cars
Cost for replacement employees to complete an assignment as a result of illness or injury of the insured
Cover for additional accommodation expenses if your scheduled transport is delayed for more than 6 hours

Travelex Currency Exchange

Your travel manager can arrange foreign currency exchange and fixed rate Travelex travellers cheques for your employees travelling overseas. For security and convenience we can also arrange a Travelex Cash Passport cash-card, which is accepted at over 1 million ATMs world wide.

Benefits of the Travelex Cash Passport include:

Security: all cards are PIN-protected and additional cards can be issued and linked to the same name and/or budget-code. If one of the cards is subsequently lost or stolen it can be reported and dealt with whilst still making use of one of the alternative cards issued;
Convenience: funds are accessible 24 hours a day with no daily withdrawal limits, and users can even 'top up' their cash-card online or through a standard B-Pay facility from anywhere in Australia.
24/7 Emergency Assistance: travellers can get practical help and assistance 24/7 with situations such as lost passports or wallets, medical emergencies, legal problems and even translation assistance.

Business Lounge Discounts

Corporate Traveller has access to discount memberships for Qantas Club and Virgin Blue The Lounge, with no restrictions on how many employees join up. Enjoy the many benefits of Qantas Club and Virgin Blue The Lounge memberships including on-departure upgrades, priority reservations and wait-listing, dedicated check-in, priority baggage handling and allowances, plus access to lounges in all major cities around the world.