Inter-Marine provides maintenance, specialist repairs and technical services for customers in the heavy marine industry including commercial, merchant and cruise operators.
Corporate Traveller has been partnered with Inter-Marine since 2015 and administers flight and accommodation bookings, specialised itineraries and logistical support for the company. Inter-Marine's travel program requires approximately 300 flights and 150 room nights per annum throughout Australia, Asia, the USA and South America.
Inter-Marine's travel challenges
Inter-Marine's regularly required flights and accommodation at short notice. Last minute bookings were a significant cost hurdle, particularly on domestic flights, as Inter-Marine had no preferred fare arrangement with any carrier. Its large number of destinations also made airline consolidation difficult for long-haul bookings. The company's frequent extensions, unpredictable travel dates and inconsistent arrival and departure points had created a complex and time consuming booking cycle. Inter-Marine's accommodation requirements also posed cost control and availability challenges. The company's preference for hotels located close to ports made sourcing rooms at short notice difficult. Excess luggage charges were also a recurring cost burden for Inter-Marine with travellers regularly requiring carriage of tools and technical equipment.
An expert solution
Alleviating the cost of last minute bookings was the key to achieving long term savings. The first step was to address Inter-Marine's booking inefficiencies. Corporate Traveller assigned a dedicated team to boost resourcing and reduce booking turnaround times. Next, Corporate Traveller consolidated Inter-Marine's domestic airfare spending to Virgin Australia through its SmartFLY program. SmartFLY would deliver increased passenger benefits, fare discounts and an annual airfare rebate to Inter-Marine. Corporate Traveller also introduced Inter-Marine to its SmartSTAY accommodation program to increase traveller benefits through free accommodation extras.
The bottom line
Switching to SmartFLY delivered approximately $3,200 in savings in the last financial year to Inter-Marine. These savings were compounded by the automation of airline credits which recouped approximately $4,000 in unused airfares in 2016. Changing purchasing behaviour enabled Inter-Marine to save more than $65,000 on international airfares in the 2016 calendar year. Booking SmartSTAY hotels also delivered more value on accommodation spending through free extras such as in-room Wi-Fi, breakfast and room upgrades for Inter-Marine travellers. Proactive management of Inter-Marine's traveller profiles, passport information and visa requirements significantly increased internal efficiencies and made the booking process smoother.
To find out more about Inter-Marine, visit their website. If you need help managing last minute bookings be sure to contact us below.