GET IN TOUCH
We want to make business travel better, faster, and easier
Our team of experts offer personalised service backed by the power of a global network and we can help you every step of the way.
24-hour emergency support
24 hours a day, 365 days a year. Anywhere in the world.
Within Aus: 1300 732 280
Outside Aus: +61 7 3170 7907
Email: after.hours@corporatetraveller.com.au
Non-urgent
For non-urgent (travelling in 48 hours or more) support, please either book your travel through Your.CT (if enabled for your company), or contact your dedicated Travel Consultant during business hours (Mon-Fri 8:00am-6:00pm).
Frequently asked questions (FAQs): Corporate Traveller
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Who is Corporate Traveller?
Corporate Traveller is built exclusively for small and medium businesses and growing companies. As part of Flight Centre Travel Group (FCTG), you get better rates through our global supplier relationships, paired with the personal, high-touch service SMEs crave.
The model is straightforward: a named, dedicated Travel Manager who owns your account, backed by an easy-to-use tech platform. Booking, reporting, expenses, and duty of care all live in one place. Your Travel Manager knows your business, so you're never starting from scratch with a stranger in a call-centre queue.
With more than 30 years in business and FCTG's global scale behind it, Corporate Traveller packages enterprise-level benefits for growing businesses, minus the complexity, minimums, or overhead.
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What is Corporate Traveller's relationship with Flight Centre Travel Group?
Corporate Traveller is part of the Flight Centre Travel Group (FCTG), one of the world’s largest travel companies. We are a core business division within FCTG, which means:
- You get better rates through FCTG's global supplier relationships
- We benefit from shared technology investment (including the AI Centre of Excellence)
- We have the stability and support of a global travel leader, with over 30 years of experience and travel managers with 9+ years' experience on average
- You benefit from negotiated rates that many smaller TMCs find harder to match
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Does Corporate Traveller have a mobile app?
Yes! The CT Mobile App lets you book, manage, and track travel on the go, available on both iOS and Android. Heading somewhere? Download it and keep everything at your fingertips, wherever the trip takes you.
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What kind of support can I get with Corporate Traveller?
We don’t do call centres or long hold times, so you can forget the annoying robots.
If you’re a corporate travel manager, we have even better news than the fact that we don’t have robots. You’ll get an experienced Customer Success Manager who helps you find ways to save money, create your travel policy and help with day-to-day operational enquiries.
You also get a designated Travel Manager with an average of 9 years’ experience. All while maximising the efficiency of your travel program - not just managing it.
Travellers also enjoy the peace of mind that they can access 24/7 emergency support by phone, email, or live-chat, so they’re never alone when they’re away from home.
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How does Corporate Traveller track and support travellers during disruptions or emergencies?
Long-haul travel is exposed to weather events, geopolitical shifts, and sudden cancellations. Corporate Traveller has it covered.
Your Travel Manager and the 24/7 emergency team monitor disruptions, rebook affected travellers, and use supplier relationships to jump queues and secure waivers. With 30+ years of experience behind them, they know how to navigate out of trouble fast.
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What happens if my flight is cancelled?
If your flight is cancelled for whatever reason, Corporate Traveller's 24/7 emergency team acts fast. Your travel manager and the in-house support team monitor disruptions, present smart alternatives, and rebook you within your company's policy.
You won't have to wait on hold or navigate a call centre by partnering with us. In many cases, we’re able to rebook people before they know anything is wrong.
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How does Corporate Traveller support duty of care obligations?
Our travel platform gives you real-time visibility over where your travellers are at any time. Bookings, approvals, and changes are centralised in one place, the mobile app sends proactive disruption alerts, and 24/7 emergency support is available whenever plans go sideways.
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Can I contact Corporate Traveller 24/7?
Yes. Corporate Traveller offers round-the-clock human support, 24 hours a day, 365 days a year, anywhere in the world. You can reach them by:
- Phone (within Australia): 1300 732 280
- Phone (outside Australia): +61 7 3170 7907
- Email: after.hours@corporatetraveller.com.au
For non-urgent matters, contact your dedicated Travel Consultant during business hours (Mon–Fri, 8:00am–6:00pm) or book directly through Your.CT.