Leading Roles takes the lead with smarter travel solutions

Liarne from Leading Roles shares how small teams handle big, complex recruitment projects—and why Corporate Traveller’s tailored travel support saves the day.

The customer

Leading Roles specialises in recruitment for local government across Australia, supporting both big and regional or rural councils. The team works closely together, often filling executive to CEO positions, as well as specialist project and engineering roles.

Company: Leading Roles
Industry: Recruitment for local government
Headquarters: Brisbane, Australia
Travellers: 200 (candidates and contractors)

Challenge

Before partnering with Corporate Traveller, Liarne, the Business Support Officer, spent a lot of time on travel administration. She used multiple booking sites, managed countless traveller profiles, and gathered screenshots for approvals. Liarne was responsible for collecting receipts and invoices, since much of the travel was on-charged at cost to councils and required clear documentation for transparency. Reconciliation at month’s end was “an absolute nightmare” with everything booked on the company credit card.

Managing bookings and paperwork took up so much of her day that “I was actually getting no other work done. All I'm doing is travel. And I said, this is ridiculous.”

Why Leading Roles chose Corporate Traveller

Liarne did research, comparing several travel companies’ offerings and costs. Corporate Traveller “came out on top” due to its ease of use and support services, making her life “so much easier.”

The consolidated invoicing is just amazing. Every time I do a booking, I get my invoice straight away, and then every month we get that statement from Corporate Traveller, we're able to cross check that we’ve got all those invoices. It saves me so much time. It's just incredible.
Liarne
Business Support Officer, Leading Roles

The Corporate Traveller solution

Bringing order to the booking chaos

Corporate Traveller brought order to the travel chaos at Leading Roles by providing a single, easy-to-use platform for booking flights, car hire, and accommodation. Liarne used to juggle multiple websites and booking channels, but now everything is managed in one portal. This shift has turned a once frustrating process into a seamless experience.

Support you can count on

Having a dedicated travel manager has made a world of difference. Instead of handling complex bookings and last-minute changes herself, Liarne can rely on a responsive expert who takes care of every detail. This support allows her to focus on her other responsibilities, knowing that travel is sorted.

Invoicing without the headaches

The CT Credit Account has taken the stress out of travel payments and reconciliation. Instead of staff or candidates paying out of pocket, every flight, hotel, and car hire is charged to one flexible line of credit—no more chasing receipts or juggling reimbursements. Each booking generates a prompt invoice, and the monthly consolidated statement makes it easy to allocate costs, match invoices with bookings, and keep everything transparent. Month-end reconciliation is faster, cleaner, and free from the usual headaches, thanks to a single, streamlined account.

Peace of mind, anytime

The team now enjoys peace of mind with round-the-clock traveller support. If issues pop up after hours, staff and candidates know exactly who to call. There’s always help at the end of the line, so travel disruptions never cause undue stress.

Putting talent first, every trip

The candidate and contractor travel experience has lifted, too. Every journey is mapped out and managed—flights, transfers, and accommodation all set in advance, “It saves me so much time and leaves me free to focus on other important tasks,” says Liarne. Talent simply arrives, checks their itinerary, and knows everything is arranged. This seamless approach supports Leading Roles’ reputation for professionalism and care.

Ready to put every dollar to good use?

Whether you already have a travel partner in place - or are not sure if your business needs one - our expert advice will help you decide. Our blended approach to business travel management makes us truly unique, chat with one of our dedicated travel experts today!