Mastering mining travel for Mastermyne

See how Mastermyne conquered remote logistics, secured hard-to-find accommodation, and kept their mobile workforce moving safely with Corporate Traveller.

The customer

Mastermyne is a leading provider of specialised services to the underground coal mining industry. With a highly mobile workforce operating in some of Australia's remote regions, their travel needs are as complex as they are critical. They require a travel program that works as hard as their team does.

Company: Mining
Headquarters: Mackay, Queensland
Travellers: 50

Challenges

Operating in remote mining towns isn't easy – and neither is the travel that comes with it. Scarce accommodation, last-minute mobilisation needs, and a relentless churn of flight changes and cancellations all add up. It's easy to see how much time gets eaten up managing travel instead of focusing on what matters most.

Mastermyne and Corporate Traveller

Mastermyne needed more than just a booking tool; they required a partner who understood the unique pressures of the mining sector.

"For us, that service, knowing that we've got your assistance at the end of a phone call is, you know, phenomenal."
Sharlene Briggs
Project Coordinator, Mastermyne

The Corporate Traveller solution

Dedicated expertise

With a dedicated Corporate Traveller manager, Mastermyne benefits from someone who gets the urgency and complexity of mining travel. Quick thinking and practical know-how keep things moving. As Sharlene put it, “Our travel manager played Tetris with a spreadsheet and managed to be able to manipulate it to get everybody accommodation.”

Strong supplier leverage

Corporate Traveller’s strong relationships with hotels and accommodation providers make it possible to secure rooms in high-demand, remote locations—even when availability is nearly impossible to find. As highlighted by Mastermyne, “We have such a good relationship with the hotels up in Mackay.”

Complex logistics management

Corporate Traveller expertly manages complex itineraries, from large group travel to tricky shift schedules. Mastermyne shared a challenge: “We held a large company event during the Queensland Mining Exhibition in Mackay, making accommodation very difficult.” Despite this, Corporate Traveller secured rooms for everyone, ensuring smooth operations regardless of complexity.

Emergency responsiveness

When the unexpected strikes, Corporate Traveller steps in right away—organising last-minute flights and transfers so Mastermyne’s crews get on-site fast and operations stay on track, no matter the challenge.

Intuitive tech tool

With Corporate Traveller’s easy-to-use online booking tool, Mastermyne’s team can book trips quickly and confidently. This smart, straightforward tech means more people get on board, every step is simple, and arranging travel becomes one less thing to worry about.

Ready to simplify your travel management?

If remote logistics and last-minute changes are slowing you down, let’s chat. Discover how expert support can help you navigate the complexities of business travel with ease.