Customer Case Study: Cura Day Hospital Group
The Cura Day Hospitals Group supports the needs of dozens of hospitals around Australia, plus the global requirements of Fresenius which specializes in kidney care.
Industry: Healthcare
Client Since: 2022
Headquarters: Brisbane
“I have extreme trust in our travel manager Donna. If I ever have an emergency, I just call Donna and she always sorts it out.”
- Chantel Abbott – Executive Assistant, Cura Day Hospitals Group
Background of Cura Day Hospitals Group travel needs:
Extremely fast-paced travel requirements – often requiring quick responses, efficient booking processes and zero room for error.
Travel needs to support 29 hospitals across Australia, plus additional travel requirements for Fresenius which includes kidney care and kidney medical supplies globally.
Lots of different travellers require various travel support – Directors of Nursing, IT and Operations Managers travel all the time, with specific travel requirements for the CEO, CFO and COO.
Before Corporate Traveller:
Cura Day Hospitals Group was working with another TMC and their service levels were just not where they needed to be.
No personalisation as Cura felt that they were just one of many company in a pool of customers
“I joined the company about 16 months ago. I had been with them for about a week and I went to the CEO to see if we could switch to Corporate Traveller. I had used Corporate Traveller in New Zealand and I knew the level of service we could expect. And instantly it was just so much better!”
- Chantel Abbott – Executive Assistant, Cura Day Hospital Group
The Corporate Traveller Solution:
Cura onboarded with Corporate Traveller in late 2022.
Onboarding was as “smooth as honey” – there were a few meetings and a couple of back-and-forth conversations, and it was done!
Donna was selected as the dedicated travel manager for the company needs, partnered with a Customer Success Manager to help ensure the program was set up for success.
The focus was on providing quick and accurate responses – the expectation was set to get a response back within an hour, usually much faster.
Provided an after-hours solution which is also responded to quickly, often on Sunday afternoons.
An online booking tool that is easy to use but also has certain rules that allow easy management and control.
Success:
- A smooth onboarding process set the partnership up for success.
- Technology that is easy to use has helped keep travellers engaged and booking within policy.
- All requests are responded to quickly and handled professionally
- The biggest benefits are peace of mind knowing that travel is booked quickly and accurately.
- The Corporate Traveller Sam App is a crowd favourite with their travellers – it’s easy to share itineraries and travel details.
- Corporate Traveller is regarded as “a professional organisation that suits Cura’s needs perfectly.”
About Flight Centre Travel Group
The Flight Centre Travel Group is one of the world’s largest travel retailers and corporate travel managers. The company, which is headquartered in Brisbane, Australia, has company-owned leisure and corporate travel business in dozens of countries, spanning Australia, New Zealand, the Americas, Europe, the United Kingdom, South Africa, the United Arab Emirates, and Asia. ASX listed Flight Centre Travel Group (FLT) also operates the global FCM corporate travel management network, which extends to more than 100 countries through company-owned businesses and independent licensees, along with Corporate Traveller, the flagship business specific to the small-to-medium-sized enterprise sector. For more information, visit fctgl.com.
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