Customer Case Study: CHQ Group
CHQ Group gained financial and logistical control by switching to Corporate Traveller
Industry: Retail
Active Travellers: 50
Headquarters: Yatala, QLD
Caravan HQ is a family owned and operated Caravan dealership specialising in luxury Australian made RVs and Caravans. They are a team of passionate caravaners who specialise in providing unparalleled service to those who are looking for their dream caravan.
“Corporate Traveller has revolutionised our travel management experience. The ease of transactions and access to corporate rates have not only saved us valuable time but also significantly reduced costs... The dedicated travel manager assigned to our account, Melissa, has elevated the level of personalised assistance we receive, instilling confidence and peace of mind. We highly recommend Corporate Traveller to any company seeking efficient, cost-effective, and reliable corporate travel solutions.”
- Lachlan Thurecht, Human Resources & Systems Manager, Caravan HQ.
Before Corporate Traveller:
- Worked with a variety of smaller travel agents and managed some travel bookings in-house.
- Travel was challenging and costly, particularly with group bookings.
- Limited access to corporate rates resulted in unnecessary higher expenses.
- Difficult to consolidate travel expenses for visibility of spend.
The Corporate Traveller Solution:
- Focus on providing a seamless transaction process. Efficiency matters.
- CHQ teams need to be able to book travel independently, while still falling within policy.
- Provide flexibility to defer accommodation bookings until after checkout.
- Provide open communication and prompt responses to inquiries.
- Offer real-time solutions to any last-minute challenges that arise.
Success:
- A newfound independence relieved the logistical nightmare of organising and prepaying for accommodations months in advance.
- A seamless transaction process allows efficient booking experience.
- As a result of deferred accommodation bookings, there is greater financial control and adaptability.
- Dedicated travel manager exhibits “exceptional professionalism in efficiency and attentiveness.”
- Reporting and expense management capabilities provide valuable insights, aiding in tracking and controlling travel expenses.
- Total confidence and peace of mind in Corporate Traveller.
About Flight Centre Travel Group
The Flight Centre Travel Group is one of the world’s largest travel retailers and corporate travel managers. The company, which is headquartered in Brisbane, Australia, has company-owned leisure and corporate travel business in dozens of countries, spanning Australia, New Zealand, the Americas, Europe, the United Kingdom, South Africa, the United Arab Emirates, and Asia. ASX listed Flight Centre Travel Group (FLT) also operates the global FCM corporate travel management network, which extends to more than 100 countries through company-owned businesses and independent licensees, along with Corporate Traveller, the flagship business specific to the small-to-medium-sized enterprise sector. For more information, visit fctgl.com.
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