The step-by-step process for booking business travel

Booking a corporate trip usually involves certain spending categories, whether it's across the world or just one state over. The overall booking plan should include flights, accommodation, and transportation methods like train tickets or a rental car. There should also be guidelines for daily expenses, including meals, taxis, or supplies. For a specific approach, read about selecting corporate flights or booking hotels. 

GET THE GUIDES

Here's how to plan for booking business travel in general:

1. Start with the 3 Ps: Purpose, policy, and traveller preferences. Who is going on the business trip and why is it necessary?
2. Dive into the destination: Review specific local info, such as accommodation trends, special closures, or safety alerts. Learn more in this hotel booking checklist.
3. Set a savings strategy: Will negotiated rates work in this case? What about flexible travel dates? Start with a benchmark of rates and look for the best way to optimise travel spend. Save even more with the flight booking checklist.
4. Get in touch with a TMC: TMCs can advise on regional or international travel, unlock a wider supplier network, and provide volume discounts that would normally be out of reach.  

Common pain points for business trips

Top concerns for travel bookers

Booking travel involves so many little details, and they're always changing. The hotel that was great six months ago? Well, it's fully booked or mid-renovation right now. Then there are the non-negotiables that have to be maintained, such as policy compliance, budget management, and flexibility.

You want the flexibility to get the best deals and change when the schedule shifts, but keeping within the travel policy is a must. Start with sensible policy from the start, and take advantage of chances to gather stakeholder feedback and update it when needed. 

Customisation and changes can cause chaos

Traveller preferences can throw a wrench in corporate bookings, like looking for extra legroom on a popular route or finding modern amenities in an older part of the city. Set up an online booking tool (OBT) that stores traveller preferences and skips over suppliers that don't meet the brief.

You grabbed a great rate, but what happens when plans change at the last minute for a team that’s constantly travelling? Loyalty programs and rates negotiated by your TMC can help travel managers protect against surprise costs. These programs often waive change fees or keep them lower as a travel perk. 

Top issues for business travellers

Business travellers value calm, consistency, and convenience. That's why these are some of the top headaches for frequent flyers:

• Quick turnarounds: Sprinting through the airport on 4 hours of sleep to get to back-to-back meetings sounds a bit brutal (and it is!).
• Unsuitable hotels: Noisy neighbours, glitchy Wi-Fi, and rooms without a desk are not the answer. A wobbly cafe table is the worst type of workstation for getting things done. Look for hotels that support business travellers.
• Travel tools with lots of limitations and little support: If the travel app is hard to use, or just shows policy rules and what not to do, it's not helpful. Can you access after-hours service for rebooking or emergency support if you're really stuck? Connect to expert advice when seconds count with the right technology. 

Business travellers need reliable support and the room to pivot if the client's plans change. If you're not getting the right match from your travel providers, it’s time to upgrade. 

Tools and platforms for corporate travel management 

Corporate travel doesn’t have to be a complex puzzle. Advanced tools have the ability to turn a messy mix of emails, spreadsheets, and last-minute bookings into a smooth, streamlined plan. Travel platforms are your behind-the-scenes assistants, pulling everything into one place so you’re not chasing confirmations or wondering who approved what.

For travel approvals, modern workflows are way better than endless email chains. With a few clicks, requests can be reviewed, assigned, and answered without a lot of waiting around. Smart booking tools help to keep travel on policy and on budget, flagging anything that’s unusual for more time back in your day.

Intuitive online tools, like Corporate Traveller's all-in-one platform, make booking easier on every trip. Booking time can be drastically reduced and business travellers will have instant access to their online itinerary. Enjoy full visibility of traveller profiles, custom policy controls, advanced reporting, and risk alerts all in one place. You can also search for airlines and car rental deals with suggestions that benchmark prices against market rates.  
 

Tips for optimising business travel management 

Want to save time booking and make your business trips more streamlined? Start with this pro tip: preferred suppliers. Sticking with a trusted list of airlines, hotels, and travel suppliers means fewer decisions, faster bookings, and can lead to better rates. Plus, you’re also avoiding rogue bookings at overpriced hotels on the company card.

Take a look at templates. Don’t start from scratch every time for travel itineraries, approval requests, and traveller checklists. A few well-designed templates can simplify booking and make sure nothing essential gets missed, whether it’s a visa reminder or airport pickup services.

Choose clear and concise communication. Little systems like shared calendars, scheduled check-ins, and pre-trip emails go a long way in avoiding issues later. Use planning tricks like quick reminders or even a preparation list for first-time travellers. You’ll get fewer surprises and way smoother trips all around.

Automate as much as you can, including approvals, policy controls, confirmations, and alerts. Did the gate change, or did the departure move two hours earlier for the flight? Make sure simple updates go straight to the traveller so travel bookers don't have to be involved in every aspect of the trip. Think about including a streamlined process with set alternatives (not an open-ended one) for out-of-policy approvals.  

How a TMC can help you save on business travel 

A TMC is a skilled partner that can help you steer your travel program instead of just repeating the same steps for each trip.

Save more time and money with access to negotiated rates from day one with Corporate Traveller. We track all savings so that you can see the results in your program. Take a look at your own travel expenses with this simple savings calculator.

What about after-hours support? For travel disruptions, a travel tool is often not enough. With Corporate Traveller, you have the benefit of a 24/7 emergency assistance team, not just a faceless call centre. For flight delays, last-minute changes, or an urgent emergency, we're ready to help and find solutions fast.  

Now that you’ve got an overview for booking business travel, how can you get started? The trip planning process can be broken down into several categories, like flights and accommodation,  and we’ve created checklists and templates for all the important parts. 

Free checklists and templates for business travel booking

From flights to frequent flyer points, find the travel best practices that can keep you on track. We go through each travel category with what to consider and check before, during, and after the trip when you're booking:

Flight booking checklist: 12 smart steps to book the best ticket

Hotel booking checklist: The top 10 ways to pick the best accommodation

Travel itinerary template: Simple itinerary template for business travel

Frequent flyer checklist: 10 must-dos to get the most out of loyalty programs

Policy templates: Create a corporate travel policy