Gallagher specialises in providing insurance, complex risk management and consulting services to a range of businesses.
Southern Cross Assist supports medical repatriations for several large international insurance companies. These travel bookings are mostly last minute and can involve travel from anywhere in the world back to Australia.
Industry: Insurance
Client Since: 2022
Headquarters: Brisbane, QLD
Southern Cross Assist supports medical repatriations for several large international insurance companies. These travel bookings are mostly last minute and can involve travel from anywhere in the world back to Australia.
“It’s been such a nice experience working with Corporate Traveller. I think we just hit the jackpot with you guys. You remove the stress, save us time, and have experts on hand when last minute changes take place. I don’t have anything negative to say.”
- Melinda Byrne, Director, Southern Cross Assist
Background of Southern Cross Assist’s travel needs:
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Most travel bookings happen with very little warning, so service and efficiency is critical.
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Nurses and doctors are sent to support and help Australians who are sick or injured.
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Most travel is international, but there are occasional domestic requirements.
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Itineraries are often complex, due to people coming home from all corners of the world.
Before Corporate Traveller:
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Southern Cross Assist was working with another TMC but still booked flights online themselves.
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Service levels were poor and sometimes it was difficult to even get a response to a travel request.
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When there was a response, turnaround times were not ideal, and people were not easily available.
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The technology on offer was clunky and inefficient so it wasn’t easy to use, plus there was no tech support offered.
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As a result of all of this, Southern Cross Assist ended up processing a lot of bookings themselves using certain websites.
“The onboarding experience was absolutely fantastic – everyone has just been so good. Every time we have run into an issue Corporate Traveller has found a solution, including access to certain priority lines for certain people.”
- Melissa Byrne, Director, Southern Cross Assist
The Corporate Traveller Solution:
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Southern Cross Assist onboarded with Corporate Traveller in December 2022.
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The onboarding experience was “fantastic” as the Corporate Traveller team was in “constant solution-mode” to set the relationship up from day one.
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Tanisha De Hoedt was selected as the dedicated travel manager for Southern Cross Assist.
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Tanisha will build complex itineraries and keep on hold to be approved by Southern Cross Assist easily.
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Phone calls are answered within a few rings and, when things don’t go as planned, there is a real-life human available for 24/7 emergency assistance.
Success:
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A smooth onboarding process set the partnership up for success.
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Unique requests are responded to quickly and handled proactively by Corporate Traveller’s experienced Customer Success Manager.
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Out of hours service levels remain high, even at 2am!
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The ability to hold flights has been a huge help for Southern Cross Assist.
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The biggest benefits are time and stress savings – they get an expert response quickly.
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Itineraries are prepared fast and efficiently.
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The Corporate Traveller Sam App is a crowd favourite with their travellers – it’s easy to share itineraries and travel details.
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Total confidence and peace of mind in Corporate Traveller.
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