Corporate Traveller Customer Case Study: Gallagher


Powerful insights that deliver big savings for Gallagher travel program

Industry: Employment Services
Accommodation Savings: $18k
Domestic Airfare Savings: $28k
OBT Savings: 47%

Gallagher specialises in providing insurance, complex risk management and consulting services to a range of businesses.

“[Corporate Traveller] almost know our travel program and patterns better than us...They have great foresight, for example, they know details like when our very large bi-annual conference is coming up in Las Vegas and they proactively plan ahead...The continuity of the relationship has made our travel program journey so easy. When we call Corporate Traveller we get the same people – not a call centre – which translates to great, personalised service.”
- Paul Lemieszek Gallagher Facilities Manager, Gallagher.

Corporate Traveller Customer Case Study: Gallagher

Background of Gallagher’s travel needs: 

  • Over 1,100 employees in 30+ locations around Australia 

  • Travel extensively to service over 120,000 clients nationwide.  

  • Corporate Traveller has managed the business travel needs of Gallagher since 2014. 

Before Corporate Traveller: 

  • Using paper booking forms and CabCharge dockets 

  • Putting all travel costs (including airfares, hotels, and meals) on to travellers’ credit cards, resulting in collection and reconciliation of a large volume of paper receipts.  

  • Using paper travel itineraries. 

Corporate Traveller Customer Case Study: Gallagher

The Corporate Traveller Solution: 

  • Streamline processes with the latest travel technology to deliver new efficiencies, organised expense management, improve compliance, and reduce costs.  

  • Transition Gallagher to the user-friendly YOUR.CT platform to book travel, run reports, drive compliance, view traveller information and access invoicing data from the easy-to-use dashboard.  

  • The account managers work in tandem with Gallagher stakeholders to set up travel systems, documents, travel program policies and cost centre codes on YOUR.CT platform.  

  • All travel expenses uploaded via expense management system to centralise all travel expenses. 



  • Along with streamlined processes, YOUR.CT introduced the benefits of program centralisation, better control, improved oversight, faster approvals, and more accurate reporting.  

  • Full program transparency allows travel bookers and stakeholders to easily see what’s going on at any time with 24/7 electronic access to easy-to-understand and meaningful reports and data. 

  • YOUR.CT gives travel bookers in different Gallagher business units the tools and resources to empower them to be accountable for their own travel budgets.  

  • Dedicated travel managers proactively created an easy-to-understand travel policy infographic for Gallagher’s intranet, to explain all travel processes simply and quickly to their employees.

Ready to put every dollar to good use?

Whether you already have a travel partner in place - or are not sure if your business needs one - our expert advice will help you decide. Our blended approach to business travel management makes us truly unique, fill in the contact form to make an appointment with one of our dedicated travel experts today.

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