Jaclyn Reynolds

Having been with Flight Centre Travel Group since 1999, Jaclyn has held a number of roles, in operations, account management and leadership across both the FCM and Corporate Traveller brands. After 8 years in the role of General Manager NSW/ACT for Corporate Traveller working with the Operations, Sales and Account Management teams to successfully grow the business, Jaclyn moved into the National Head of Operations role. 

As the General Manager of Operations and Customer Success, Jaclyn has the pleasure of collaborating with 5 state General Managers, the Head of Customer Success, and the Head of Customer Engagement to offer an outstanding travel service to our SME customers. She strives to understand customer needs and goals to tailor travel programs that exceed their expectations and deliver business goals.

Within the business she is also passionate about her team and supporting their career progression and development, championing job sharing and flexible work arrangements - especially for women like herself juggling a career and child raising.

Jaclyn’s best piece of advice for corporate travellers?

Even when travelling for work comfort is a priority, so pack the high heels in your hand luggage ladies and travel in flat shoes – because you can end up walking a long way in airports alone!

Can you share an insight into corporate travel?

Every business and traveller is different, so it’s important to offer choice and flexibility. Often depending on their role in the business, some travellers like to do their own bookings online, some want to use a travel manager and others like the autonomy of using our Mobile App.

How many countries have you travelled to?

Over 40 - throughout Europe, USA, Asia, the Pacific and Africa. But my favourite destinations are those around the Mediterranean – including Croatia, Turkey and the Greek Islands.