Having been with the FCTG since 1999, Jaclyn has held a number of account management and leadership roles across both the FCM and Corporate Traveller brands. In 2014 she was appointed Corporate Traveller GM NSW/ACT, managing this large market with a dedicated team of over 100 staff – including 80 travel managers, nine account managers and 12 business development managers. While the team and the region under her guidance are large, Jaclyn’s account management roots mean that she still loves leading by example and getting out to interact with customers as much as possible. Within the business she is also passionate about her team and supporting their career progression and development, championing job sharing and flexible work arrangements - especially for women like herself juggling a career and child raising.
Jaclyn’s best piece of advice for corporate travellers?
Even when travelling for work comfort is a priority, so pack the high heels in your hand luggage ladies and travel in flat shoes – because you can end up walking a long way in airports alone!
Can you share an insight into corporate travel?
Every business and traveller is different, so it’s important to offer choice and flexibility. Often depending on their role in the business, some travellers like to do their own bookings online, some want to use a travel manager and others like the autonomy of using our Mobile App.
How many countries have you travelled to?
Over 40 - throughout Europe, USA, Asia, the Pacific and Africa. But my favourite destinations are those around the Mediterranean – including Croatia, Turkey and the Greek Islands.